Store policies

Policies on loss and reimbursement

Garments and other manufactured items experience wear and tear over time. We do our best to prevent damage, wear and tear to our customers' items. However, we cannot be held liable for defective goods or goods simply subject to weakness or failures over the lifecycle of wearing, cleaning, pressing, and other typical conditions, over weeks, months or years of the item's use.

We have computer systems and video monitoring systems to ensure accurate garment intake, processing and other best practices. While we aim to inspect each and every incoming item, the nature of the business includes volumes of goods by one or more customers during peak seasons or business hours, such that initial inspections may be impractical. Thus, it is not within the control of Westside Cleaners to note and/or photograph each and every defect, stain or other failure of a garment when it is dropped off.

However, in the rare situation where items go missing or appear damaged, please notify us right away. We will do everything in our power to investigate when and how loss or damage occurred. We will attempt to locate missing items as quickly as possible. Similarly, we use state-of-the-art equipment and processes to treat, package and store your garments; but note that garments not collected by customers within 30 days of receipt, and then found to show wrinkles or other compromises are not the responsibility of Westside Cleaners. Management reserves at its sole discretion whether or not to re-do, touch-up and/or discount old inventory.

This section addresses our policies on the issues of lost or damaged items.​

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1. GENERAL RELEASE. Westside Cleaners uses the utmost care in the cleaning of your garments.

   • Due to variations in materials, fabrics, and dyes used to manufacture products, you authorize Westside Cleaners to proceed, and you accept that we take no responsibility for losses or damage to trimmings, buckles, beads, sequins, belts, and other fine work in your garments unless such loss or damage is clearly caused by less than reasonable adherence to customary care.

   • We cannot guarantee against color loss, shrinkage, or damage, especially where it is associated with used and/or fragile and/or tender fabrics and materials.

   • Should you still seek consideration for some good cause, including differences in garment counts, then your request must be in writing within fourteen (14) calendar days of your receipt of goods in writing to contact@westsidecleanersfl.com or in-store during business hours to an associate. 

   • Such goods above must be presented to us in person and may not have been worn since their receipt; present any/all receipts as to the purchase price, or links to online stores, and any other information you can produce as to market value, age, and prior care.

   • At management's discretion, we may issue a refund, store credit, and/or reimbursement.

   • Note that our liability shall not exceed 10 times the price of the services provided.

2. Personal items left in your clothing. We have internal steps to check for items left in pockets or pinned to your items, and every good faith effort is made to bag, tag, and return such found items to the customer. We ask you to ensure all items have been removed from pockets prior to drop-off. Westside Cleaners cannot be held responsible for lost items, nor any damage caused by items left by a customer in or upon their garments.

3. Lost items. We use software and systems to tag and track your goods. We train our people in best practices. However, in the course of business, it is possible that garments may be lost and/or other errors may occur. When an item is reported missing, our process begins with a two-week window, during which we attempt to find lost items that may have been mis-tagged, misplaced in storage, and/or delivered to another customer in error. After 14 calendar days, we will address your claims of loss as follows:

   • Market value: While we recognize a customers’ monetary and personal investment in any good, we cannot be responsible for full or like-new replacement values of garments regardless of age or condition. Once worn and used, the parties acknowledge that the value of these goods depreciate over time.

   • Reimbursement, replacement, and/or credit: At management's discretion, Westside Cleaners may reimburse and/or add store credit and/or replace an item lost by the business. Market value will be determined by Westside Cleaners via internet searches for identical or similar goods, plus any information the customer can provide that would support the brand, age and value. This liability shall not exceed 10 times the price of the services provided.

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