Store policies

Policies on loss and reimbursement

Garments and other manufactured items experience wear and tear over time. We do our best to prevent damage or accelerate the wear and tear to our customers' items. However, we cannot be held liable for defective goods or goods simply undergoing wear and tear over the lifecycle of wearing, cleaning, pressing, and other typical conditions over weeks, months and years of the item's use.

We have computer systems and video monitoring systems to ensure accurate garment intake, processing and other best practices. While we aim to inspect each and every incoming item, the nature of the business includes "drops" of quantities of goods by one or more customers during peak traffic hours, such that initial inspections may be impractical. Thus, it is not within the control of Westside Cleaners to note and/or photograph to customers each and every defect, stain or other failure of a garment when it is dropped off.

However, in the rare situation where items go missing or appear damaged, please notify us right away. We will do everything in our power to investigate when and how loss or damage occurs. We will attempt to locate missing items as quickly as possible. Similarly, we use state-of-the-art equipment and processes to treat, package and store your garments.

This section addresses our policies on the issues of lost or damaged items.​

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1. GENERAL RELEASE. Westside Cleaners uses the utmost care in the cleaning of your garments.

   • Due to variations in materials, fabrics, and dyes used to manufacture these products, you authorize Westside Cleaners to proceed, and you accept that we take no responsibility for losses or damage to trimmings, buckles, beads, sequins, belts, and other fine work in your garments.

   • Further, we cannot guarantee against color loss, shrinkage, or damage, especially where it is associated with used and/or fragile and/or tender fabrics and materials.

   • Should you still seek consideration for some good cause, including differences garment counts, then your appeal must be in writing within ten (10) business days of your receipt of goods. Such goods must be presented to us in person and unworn; bring any/all receipts as to the purchase price, market value, age, and prior care.

   • At management's discretion, we may issue a refund, store credit, and/or reimbursement.

   • Note that our liability shall not exceed 10 times the price of the services provided.

2. Personal items left in your clothing. We have internal steps to check for items left in pockets or pinned to your items, and every good faith effort is made to bag, tag, and return such found items to the customer. We ask you to ensure all items have been removed from pockets prior to drop-off. Westside Cleaners cannot be held responsible for lost items, nor any damage caused by items left by a customer in or upon their garments.

3. Lost items. We use software and systems to tag and track your goods. We train our people in best practices. However, in the course of normal business, garments may be lost and/or other errors may occur. When an item is reported missing, our process begins with a two-week window, during which we attempt to find lost items that may be mis-tagged, misplaced in storage, and/or delivered to another customer in error. After 14 calendar days, we will address your claims of loss as follows:

   • Market value: As a condition of doing business, you acknowledge that garments (like any goods) depreciate in value over time. We are never responsible for full or like-new replacement value of any garment regardless of age or condition.

   • Reimbursement, replacement, and/or credit: At management's discretion, Westside Cleaners may reimbursement and/or add store credit and/or replace an item lost by the business. Market value will be determined by Westside Cleaners via internet searches for identical or similar goods. The liability shall not exceed 10 times the price of the services provided.